gong
A PHP utility to fetch and save Gong.io call transcripts filtered by customer name in the call title.
12 commits over 2 days
What it is
This tool integrates with the Gong API to retrieve recent sales/support call recordings based on a search string (typically a customer name) and exports their transcripts to a text file. It's designed for teams using Gong.io who need to bulk-extract call transcripts for specific customers, assuming customer names appear in call titles. The user runs a simple command-line PHP script with a search term, and all matching call transcripts are saved locally.
Why I built it
Likely built to solve a workflow problem where the developer or their team needed an efficient way to extract and review multiple Gong call transcripts for a given customer without manually exporting each one through the Gong web UI. This enables batch analysis of customer conversations.
Tech stack
PHP 7.4+, Composer for dependency management, Gong.io REST API integration. Uses a simple class-based structure with a config file for API credentials (development/production environments).
Timeline & effort
Last active Jul 3, 2024 — 12 commits across 2 active days (spanning 5 days).
Brief 2-day sprint over 5 calendar days (June 28 – July 3, 2024) with 12 commits. Light, focused implementation to solve a specific integration need.
Did it turn out useful?
The README demonstrates a complete, documented workflow with clear usage instructions and environment configuration. The tool solves a concrete business problem (batch transcript export by customer), has a class-based architecture, and supports both production and development API keys—indicating it was built to be used in practice, not just as a throwaway script.